Exchange Policy

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting an exchange will not be accepted.

To start an exchange, you can contact us at studio@shift-india.com. Please note that returns will need to be sent to the following address: Bhanji Udyog Nagar, Penkar Pada, Post: Mira, Dist: Thane, 401107. Maharashtra with prior acceptance of the exchange. 

After a satisfactory condition test of the returned merchandise, our will initiate an exchange of your choice to a similar value or higher.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be exchanged, like intimate apparels, art objects. Please read the details in respective product pages. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

International Patrons
Unfortunately we are currently only selling & shipping with in India. Please email us your wish list and our team will try to handle the purchase case by case.